Emergency Call
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A father panicks as his son threatens to kill someone; campers are awakened by the screams of a possible bear mauling; a stolen vehicle with a 2-year-old toddler in the backseat.
A drunken mother speeding on a road with her child in the car; an intruder breaking into the residence of a woman who is home alone; a visibly sick woman walking through Utah.
A plane crash in Wasilla, Alaska; a car stuck on the train tracks in Ogden, Utah; a child who is choking on a key in Waukesha, Wisconsin; burglars ransack a New Orleans home.
Teenage girls narrowly escape a possible kidnapper; a mother and her children get stuck on the roof while attempting to rescue their parrot.
An elderly woman's husband is assaulted; an 8-year-old's father collapses; a frequent caller is taunted by women in bikinis; a man requests a wellness check on his brother.
A frightened mother faces an intruder attempting to break into her home; an injured man licks a stop sign; an erratic driver with a handgun goes on a six-hour crime spree.
A badly injured teenage girl whose description matches that of a fellow dispatcher's daughter; a woman hides from her drunk and enraged husband; a veteran threatens self-harm.
24:00Young call taker Antionette starts her shift at ESTA 000's ambulance call centre with a desperate call from a woman whose husband has just collapsed in the front yard and is now unconscious.
23:00Across a 12-hour shift, we follow the unsung heroes - the call takers, who are the first point of call in an emergency and can often make the difference between life and death.